Question 1

What plans are available?

Accepted Answer

Mataee offers four plans suited to every organization size, from solo professionals to established businesses.
Solo -- 5 euros per month
The Solo plan is designed for independent professionals who want to track their time in a structured way.

1 user, 3 clients, 10 projects.
Unlimited time tracking.
Personal dashboard.
PDF/CSV export.

Team -- 25 euros per month
The Team plan is aimed at small teams collaborating on multiple projects.

5 users, 10 clients, 20 projects.
Role and permission management (member, supervisor, administrator).
Supervision dashboard to track team activity.
Advanced reports and data export.

Pro -- 79 euros per month
The Pro plan is built for growing teams and agencies that need more capacity.

15 users, 30 clients, 50 projects.
All Team plan features.
Ideal for architecture firms, engineering offices, and consulting firms.

Business -- 199 euros per month
The Business plan is designed for larger organizations with advanced needs.

Unlimited users, clients, and projects.
All features from lower plans.
Multi-organization: create up to 4 subsidiary organizations under a single billing account. Ideal for multi-entity groups, multi-brand agencies, or franchises.
Group dashboard: centralized view with aggregated statistics across all your organizations (members, active projects, tracked time).
API access.
Priority support.

Monthly or annual billing
Each plan is available with monthly or annual billing. By choosing annual billing, you benefit from two months free, representing significant savings over the year.

Plan
Monthly
Annual (2 months free)

Solo
5 euros/month
50 euros/year

Team
25 euros/month
250 euros/year

Pro
79 euros/month
790 euros/year

Business
199 euros/month
1,990 euros/year

Try before you commit
You can test Mataee before subscribing. No commitment, no credit card required to get started.
To compare plans in detail and choose the one that suits you, visit our pricing page.

Question 2

Can I change my plan at any time?

Accepted Answer

Yes, you can change your plan at any time, whether you want to upgrade or downgrade. Mataee does not impose any minimum commitment period.
How to change your plan

Go to Settings > Subscription.
View the available plans.
Select the new plan you want.
Confirm the change.

The change takes effect immediately. You instantly gain access to the features of your new plan.
Automatic proration
When you change plans during a billing period, Mataee automatically calculates the difference:

When upgrading (moving to a higher plan): only the difference between the two plans is charged for the remaining period. You don't pay twice.
When downgrading (moving to a lower plan): the remaining balance is credited to your account and deducted from future invoices.

This proration system ensures you only pay for what you actually use.
Switching from monthly to annual (and vice versa)
You can also switch between monthly and annual billing. Moving to annual billing gives you two months free. The change takes effect at the next billing date.
Commitment by billing type
With a monthly plan, there is no commitment: you are free to upgrade, downgrade, or cancel at any time.
With an annual plan, the commitment is firm for 12 months from the date of subscription. Cancellation can be requested at any time but only takes effect on the anniversary date. No early refund is provided.
In both cases, if you cancel, you retain access to your account until the end of the already-paid period. Your data remains accessible and exportable.
Need help choosing?
If you're hesitating between two plans, check our pricing page to compare the features included in each offer.

Question 3

How does payment work?

Accepted Answer

Mataee relies on Mollie, a recognized European payment provider, to process all transactions securely and in compliance with current standards.
Accepted payment methods
You can pay for your subscription with several payment methods:

Credit card: Visa, Mastercard, and other common cards.
SEPA Direct Debit: payment is automatically debited from your bank account at each billing date.
SEPA Bank Transfer: you make the payment manually from your bank.

These payment methods let you choose the one that best suits your preferences.
Billing frequency
Two options are available:

Monthly billing: you are charged each month on the anniversary date of your subscription.
Annual billing: a single payment per year with two months free, representing significant savings.

You can switch between billing modes from your subscription settings.
Invoices and receipts
All your invoices are available directly from Settings > Subscription. You can:

View the complete history of your payments.
Download each invoice in PDF format.
Use these documents for your accounting.

Invoices are automatically generated with each payment and contain all required legal information (VAT, invoice numbers, etc.).
Payment security
Mollie is PCI-DSS certified, the most demanding security standard in the payment industry. Your banking information is never stored on Mataee's servers. It exclusively passes through Mollie's secure infrastructure.
In case of a payment issue
If a charge fails (expired card, insufficient funds), you are notified by email and have time to resolve the situation. Your access is not immediately cut off.
For any billing questions, check our pricing page.

Question 4

How does the Business plan multi-organization feature work?

Accepted Answer

The Business plan includes the multi-organization feature, which lets you manage multiple entities under a single subscription.
What is multi-organization?
With the Business plan, you can create up to 4 subsidiary organizations linked to your main (parent) organization. Each subsidiary operates independently with its own members, clients, projects, and data, while sharing a single subscription.
Use cases

Multi-brand agencies: an agency operating under several brand names.
Multi-entity groups: a holding company overseeing several distinct companies.
Franchises: a franchise network with centralized management.
Separate activities: a freelancer separating different business activities.

How to create a subsidiary organization?

Log in with an Owner account on the parent organization.
Click your user menu at the bottom left of the sidebar.
Select New organization.
Enter the subsidiary name and confirm.

The new organization is automatically created with the Business plan inherited from the parent organization.
Limits

Maximum 4 subsidiary organizations per parent organization.
Only one level of hierarchy: a subsidiary cannot itself create subsidiaries.
Only the Owner of the parent organization can create new subsidiaries.

How does billing work?
Billing is centralized on the parent organization. Subsidiaries do not have access to subscription settings or invoices. Everything is managed from the parent organization.
Group dashboard
The group dashboard provides an overview of all organizations in the group. It displays:

Total number of organizations.
Total number of members (deduplicated if a member belongs to multiple organizations).
Number of active projects.
Total time tracked for the current week.
A detailed breakdown table per organization.

Switching between organizations
Use the user menu at the bottom left to switch from one organization to another. Each organization is identified with a "Subsidiary" badge for child organizations.
Can I migrate an existing organization into a subsidiary?
No, it is not possible to convert an existing organization into a subsidiary. Subsidiaries are created from the parent organization and start as new organizations.

Question 5

Are there any hidden fees?

Accepted Answer

No, Mataee practices transparent pricing with no surprises. The price displayed on our pricing page is the price you pay, excluding applicable VAT based on your country.
What's included in each plan
Your subscription includes all features of the chosen plan, with no extra charges:

No setup fees: your account is operational immediately after signing up. No installation or configuration costs.
No export fees: you can export your data at any time at no additional cost. Your data belongs to you.
No support fees: assistance is included in all plans. You don't need to subscribe to an additional option to get help.
No storage fees: your time, project, and client data is stored without volume limitations within your plan.

VAT
The only element added to the displayed price is VAT, when applicable. The rate depends on your country of residence and is clearly indicated during the payment process, before any confirmation.
Businesses subject to intra-community VAT can enter their VAT number to benefit from the reverse charge mechanism.
No additional paid options
Unlike some tools that reserve essential features for paid add-ons, Mataee includes everything in the plan. There are no additional modules to purchase separately.
A clear commitment
With a monthly plan, Mataee operates with no minimum commitment period. You can modify or cancel your subscription at any time without penalty. With an annual plan, the commitment is firm for 12 months from the date of subscription. Cancellation only takes effect on the anniversary date and no early refund is provided.
Our philosophy is simple: a fair price for a complete service. Find the details of our offers on the pricing page.

Question 6

What happens if I exceed my plan's limits?

Accepted Answer

Mataee is designed to support your business growth. When you approach your plan's limits, the application clearly informs you and guides you toward the right solution.
Alerts before reaching the limit
You will never be caught off guard. Mataee warns you before you reach your plan's limits:

Number of projects: when you approach the maximum number of allowed active projects, a notification lets you know.
Number of members: similarly, if your team grows and you approach the collaborator limit, you receive a warning.

These alerts give you time to decide calmly whether you want to upgrade to a higher plan.
Your data is never lost
This is a fundamental principle of Mataee: your data remains intact no matter what. Even if you reach a limit:

Previously logged hours are preserved and remain accessible.
Existing projects continue to work normally.
No data is deleted or automatically archived.

Only the creation of new items (projects, member invitations) will be temporarily blocked until you free up space or upgrade to a higher plan.
Upgrade in a few clicks
If your needs exceed your current plan's capacity, upgrading is immediate:

Go to Settings > Subscription.
Choose the higher plan.
Confirm the change.

The upgrade is instant and billing is prorated: you only pay the difference for the remaining period.
Downgrade without losing data
If you want to switch to a lower plan, your data is preserved. You will simply need to ensure that your usage (number of active projects, invited members) respects the new plan's limits.
To compare plans and their limits, check our pricing page.

Frequently asked questions

Subscription and pricing

Can't find your answer?