At Mataee, we guarantee you full control over your data, including when you decide to delete your account. Here is the complete process, step by step.
Step 1: Deletion request
Go to Settings > Organization > Delete organization to initiate the deletion of your account and all associated data. Only the organization owner can perform this action.
Step 2: Email confirmation
A confirmation email is sent to the organization owner's address. You must click the confirmation link to validate your request. This step protects against accidental or unauthorized deletions.
Step 3: 30-day withdrawal period
After confirmation, a 30-day withdrawal period begins. During this period:
- Your account remains accessible in read-only mode
- You can cancel the deletion at any time from your settings
- You can export your data if you haven't done so already
- No data is deleted during this period
Step 4: Permanent anonymization
At the end of the 30 days, the anonymization process is triggered irreversibly:
- Personal data deleted: first name, last name, email address, password, profile information for all members
- Organization data deleted: organization name, address, billing information
- Data retained anonymously: time and billing records are kept in anonymized form, with no link to identifiable individuals. This retention meets French accounting and tax legal obligations.
Your rights
This process complies with GDPR and respects your right to erasure. It reconciles the deletion of your personal data with the legal retention obligations to which Mataee is subject as a French company.
To learn more about how your data is processed, see our privacy policy.